How to cancel Swoop Plus
Swoop Plus is bought through the App Store or Google Play, so that's where you cancel it. Cancelling stops the next renewal; you keep Plus until the end of the period you've already paid for.
On an iPhone (App Store)
- Open the Settings app.
- Tap your name at the top, then Subscriptions.
- Tap Swoop.
- Tap Cancel Subscription and confirm.
Or open apps.apple.com/account/subscriptions on your iPhone. Apple asks you to cancel at least 24 hours before the period ends.
On Android (Google Play)
- Open the Google Play app.
- Tap your profile picture, then Payments & subscriptions, then Subscriptions.
- Tap Swoop.
- Tap Cancel subscription and follow the steps.
Or open play.google.com/store/account/subscriptions while signed in with the same Google account.
Prefer to ask us?
Email [email protected] with the subject "Cancel Swoop Plus", from the email address on your Swoop account. If you subscribed on Google Play, we'll cancel it for you. If you subscribed on Apple, only you can cancel it, and we'll walk you through it.
Changed your mind? 14 days to withdraw
If you live in the EU or the UK, you can withdraw from a Swoop Plus purchase within 14 days without giving a reason, and get your money back:
- Apple: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play order history, or write to us and we can refund it through Google Play.
Consumers elsewhere, including in Israel, keep the cancellation and refund rights their local law gives them. Refunds are made to the payment method used in the store.
Deleting your Swoop account doesn't cancel Plus. Cancel the subscription first, then delete your account if you want to.
The full subscription terms are in our Terms of Use.