Delete your Swoop account
You can delete your account at any time, from the app or by email. This page explains how, and exactly what happens to your data.
Delete it in the app
- Open Swoop and go to the Profile tab.
- Scroll down to Account and tap Delete account.
- If you like, tell us why you're leaving. It's optional.
- Tap Delete my account, then Delete to confirm.
Have Swoop Plus? Deleting your account doesn't cancel the subscription. Cancel it in your App Store or Google Play subscription settings (how to cancel), or you'll keep being charged.
No longer have the app?
Email [email protected] with the subject "Delete my Swoop account". Send it from the email address you signed in with (for Apple's "Hide My Email", tell us the relay address or the name on your profile). We may ask you to confirm it's you, and we'll delete the account within 30 days of your request.
What happens straight away
- Your home comes off Swoop and no longer appears to anyone.
- Your chats close, and interests you sent or received are withdrawn.
- Any swap you've proposed or confirmed is cancelled. If you have a swap coming up, tell the other member before you delete.
- Your name is replaced with "Deleted member", and your profile photo, bio and verified phone are removed from your profile.
- Your travel plans are switched off, and you're signed out on every device.
30 days to change your mind
For 30 days, you can restore your account by signing in again with the same Google, Apple or email account. Your profile and your home come back. Chats that closed stay closed, cancelled swaps stay cancelled, and you'll need to switch your travel plans back on. If someone else has verified your phone number in the meantime, you'll need to verify a number again.
After 30 days
The deletion becomes permanent. We delete:
- your profile details, home photos and the home's description, address and map pin;
- your availability and travel plans;
- the homes you swiped on, the people you blocked, and your subscription record;
- your sign-in details. Your account email is replaced with a meaningless one, so it can't be used to sign in or restore the account.
What stays, and for how long
| What | Why and how long |
|---|---|
| Messages you sent, including photos and voice messages | The other member already received them, so they stay in that member's chat, shown as from "Deleted member" |
| Reviews you wrote or received | They stay, shown as "Deleted member", so other members' histories stay accurate |
| A minimal record of your listing (such as the type of home and its city) | Other members' past swaps refer to it. Nothing in it identifies you or the address |
| Originals of messages you edited or deleted | 90 days after the edit, for moderation, visible only to the Swoop team |
| Phone verification attempts and notification logs | 90 days, to prevent abuse |
| Subscription event records | About 13 months, for billing questions |
| Reports, moderation records, and the record of who opened your exact address | As long as needed to protect members and handle disputes |
| If your account was banned: its email, account ID and phone number hash | Kept on a blocklist so the account can't return |
| Your reason for leaving | Kept without any link to you |
More detail is in our Privacy Policy. Questions: [email protected].